Frequently Asked Questions


 What is a Giclee?

Giclee is a French word meaning basically a "spray of water”. It is a special printing process where Archival inks are sprayed on to paper or canvas and create a print as close to the original painting as can be done. (Sandi’s Studio uses this process for her print reproductions.)

 "Originals" Defined

This is the original artwork an artist created, not a print or reproduction but the actual piece. Prices for the original paintings reflect archival matting, museum glass, and solid wood frame, hand-selected by the artist to compliment the original work.


 Choosing the right size frame

Custom Framing is a beautiful way to display your fine art watercolor print from Sandi’s Studio, but I know it can be very expensive as well. To help you in the process of getting your print framed and matted after it is delivered to you in a more economical way, I have put together a guide of my print sizes and appropriately proportioned frames and mat information for you to use for your convenience. These are the ready-made frame sizes based on the current 2013 inventory at Michael’s and Aaron Brother’s Stores that can be combined with ready-made mats, or if necessary, custom ordered mats to fit my prints. You can also use this guide to see approximately what size your print will end up when it is framed, whichever framing route you decide to use. Enjoy!

download the Frame and Mat Size chart here! 


 Painting Categories

You may find that some of my paintings may be in more than one category on my website. For example, Swallowtail Splendor is in both the plant and wildlife categories, since the painting features a flower (FLOWERS and PLANTS Category) and also a butterfly (WILDLIFE Category).


 Print Orders
Glicee Print Orders taken through this website will be processed by PayPal. You can pay through PayPal with your credit card without having a Pay Pal account. PayPal deposit of payment into Sandi’s Studio bank account can take up to six business days. Orders are not shipped until full payment has been deposited into this account.

Sandi’s Studio reserves the right to cancel a sale if payment is not received within six business days. Any items not paid for within six business days may be re-listed.



 Print Size Availability

LARGER SIZED PRINTS (in addition to those listed in the store) are a possibility with some of the images. Please visit my Fine Art America website and you will see a variety of printing materials and sizes as well as matting and framing options for my giclee prints.  Prices may vary slightly from this site as it is a separate company not related to Sandi’s Studio.


 Purchasing Original, One-of-a-Kind Paintings, only available on this website!
If you decide to purchase an original, completely framed and matted painting, I would like to you approve the framing and matting prior to your purchase.  Please email Sandi at (info@sandisstudio.com) and request an emailed photo of the framed painting to be sent to your email address for approval.  If you have received your email and approve of the framing and want to purchase the item, you may then do so in the shopping cart.   

 If you receive your painting and change your mind, you must contact Sandi’s Studio within 3 days.  Within fourteen business days of contacting Sandi’s Studio regarding credit for an order, the item must be returned to Sandi’s Studio at your own expense, in the condition you received the item, and a $40 restocking fee will be deducted from the store credit you will receive.  For more information regarding the purchase of an original painting, e-mail Sandi at info@SandisStudio.com or phone (530) 242-1703.



 Purchasing Original One-of-a-Kind Paintings
For more information about the purchase of an original painting, e-mail Sandi at info@SandisStudio.com or phone (530)  242 - 1703

 Shipping
Shipping charges will be arranged in the shopping cart. Giclee prints ship via USPS in flat parcels, triangular USPS mailing tubes or regular mailing tubes, depending on the size of the print. Orders of $75 and more ship FREE, under $75 there is a flat $10 shipping fee.  Original framed paintings ship via UPS in large, study art boxes with bubble wrap and have a flat fee of $40 per painting.  Orders damaged in shipping must be reported within 7 days of receiving the product. Orders are professionally packaged and shipped to the address you provide on your Sandi’s Studio invoice/receipt unless you specify another address when you place your order.
 

Orders are shipped within three business days after PayPal has deposited payment in Sandi’s Studio bank account. If an item you would like is currently out-of- stock, you can try purchasing it from my Fine Art America website or you may email Sandi at info@sandisstudio.com  and she will contact you when the item has again been re-stocked.   Please allow 2-3 weeks for restocking of prints.

 Any additional costs such as applicable taxes on any items are the sole responsibility of the buyer. 

Sandi’s Studio ships only within the continental United States.  Allow 7-10 days for delivery.


 Return Policy

Sandi’s Studio does not give refunds but an exchange for an item or a website store credit can be arranged for a 'one time' exchange only for an item of equal or lesser value.

In order to qualify for a store credit, the buyer must contact Sandi’s Studio within three days business days of receiving the item(s). Within fourteen business days of the buyer contacting Sandi’s Studio regarding credit for an order, the item(s) must be returned to Sandi’s Studio at the buyer’s expense, in the condition the buyer received the item(s).

Please note:  every computer monitor displays colors differently; monitor color, contrast, and brightness settings of individual computers vary. The true color of the artwork you receive may vary from the color on your computer monitor.

The dimensions of prints and original paintings are listed under each item in their description, so please check and be sure that the size is suitable before purchasing an item. 



 Copyright Information
All rights to artwork created and sold by the artist are retained by the artist. No work may be reproduced in any manner whatsoever without the express, written consent of the artist.


 Contact
info@SandisStudio.com
(530) 242 - 1703
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